At Afriqueclean, we are committed to protecting the privacy and personal information of our clients and visitors. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website or use our cleaning services. Please read this policy carefully to understand our practices regarding your information.

Information We Collect:

1.1 Personal Information: We may collect personal information such as your name, address, email address, phone number, and payment details when you engage with our services, request a quote, or communicate with us.

1.2 Usage Information: We may gather non-personal information about your interactions with our website, including your IP address, browser type, operating system, pages visited, and the duration of your visit. This information helps us analyze trends, administer the site, and improve user experience.

Use of Information:

2.1 Service Delivery: We use the personal information we collect to provide you with our cleaning services, communicate with you, and fulfill your requests. This may include scheduling appointments, addressing inquiries, and sending service-related notifications.

2.2 Marketing and Promotional Communication: With your consent, we may use your contact information to send you promotional materials, newsletters, and special offers. You can opt-out of these communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

2.3 Legal Compliance and Protection: We may use your information to comply with South African laws, regulations, or legal proceedings. Additionally, we may use your information to enforce our policies, protect our rights, or investigate and prevent fraud or security threats.

Information Sharing:

3.1 Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering our services, such as payment processors or scheduling software. These providers are obligated to protect your information and are not authorized to use it for any other purpose.

3.2 Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity or parties involved as part of the transaction. We will notify you of any such change and provide you with choices regarding your information.

3.3 Legal Requirements: We may disclose your information if required by law, court order, or governmental authority, or if we believe it is necessary to protect our rights, safety, or the rights and safety of others.

Data Security:

We implement reasonable security measures to safeguard your information from unauthorized access, loss, misuse, or alteration. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy:

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware of any data collected from a child without parental consent, we will take steps to delete it promptly.

Your Choices:

You have the right to access, update, correct, or delete your personal information in our records. You can exercise these rights by contacting us using the information provided at the end of this Privacy Policy.

Changes to the Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically. The revised policy will be effective when posted on our website.

Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Afriqueclean [admin@afriqueclean.co.za] [079 609 1975]

We will respond to your inquiries as soon as possible.

By using our website or services, you signify your acceptance of this Privacy Policy. If you do not agree with the terms of this policy, please refrain from using our services.

POPIA ACT

To promote the protection of personal information processed by public and private bodies; to introduce certain conditions so as to establish minimum requirements for the processing of personal information; to provide for the establishment of an Information Regulator to exercise certain powers and to perform certain duties and functions in terms of this Act and the Promotion of Access to Information Act, 2000; to provide for the issuing of codes of conduct; to provide for the rights of persons regarding unsolicited electronic communications and automated decision making; to regulate the flow of personal information across the borders of the Republic; and to provide for matters connected therewith.

PREAMBLE

RECOGNISING THAT—

section 14 of the Constitution of the Republic of South Africa, 1996, provides that everyone has the right to privacy;
the right to privacy includes a right to protection against the unlawful collection, retention, dissemination and use of personal information;
the State must respect, protect, promote and fulfil the rights in the Bill of Rights;

AND BEARING IN MIND THAT—

consonant with the constitutional values of democracy and openness, the need for economic and social progress, within the framework of the information society, requires the removal of unnecessary impediments to the free flow of information, including personal information;

AND IN ORDER TO—

regulate, in harmony with international standards, the processing of personal information by public and private bodies in a manner that gives effect to the right to privacy subject to justifiable limitations that are aimed at protecting other rights and important interests.